This post will tell you all you need to know about Customer service for the Business Studies A-Level.
For The Exam, You Need To Know
- Methods of meeting customer expectations.
- Monitoring and improving customer service.
- The benefits of having high levels of customer service.
Methods of Meeting Customer Expectations Should Include
- Market Research
- Use of Quality Assurance and Control
- Quality Standards
You should understand the ways in which a range of different Businesses use customer service to improve their performance.